Frequently Asked Questions
How long does it take for my item to arrive?
A: Each order is a bit different. It can take from 2 to 7 weeks to produce the item, and then we ship. We have noted on each item page the estimated production time. Once the item ships, it usually takes 3-8 days to arrive; International items can take 5-12 days (via USPS).
We are happy to do rush orders or expedited shipping for a small fee.
How much is shipping?
A: For domestic shipping we charge between $8-15. All shipments are sent via UPS Ground.
Do you ship internationally?
A: Yes! All shipments are made via USPS.
Europe and surrounding countries: Flat Rate $35.00 (1-2 weeks in transit)
Australia: Flat rate $38.00 (1-2 weeks in transit)
Canada: Flat rate $25.00 (1 week in transit)
Can I customize the designs?
A: Many items can be customized. If you just want to change a sash color, we can easily do that at no extra charge. If it is something more involved like adding a flower or changing the fabrication, we can discuss how the cost would change based on the changes.
Thea can also work with you on a totally customized item, all custom orders start at $125 and then are priced out depending on the nature of the design, just email us!
Can I return my item?
A: No, there are no returns. We make everything by hand and often pieces are made to order. As a small company we need to be able to plan our materials, labor and design comprehensively - we also take great care in each hand crafted piece. We are happy to answers as many questions you need before you order.
For product inquiries please email email@example.com