Frequently Asked Questions
How long does it take for my item to arrive?
A: Each order is a bit different. It can take from 2 to 7 weeks to ship the item via FedEx Insured. We have noted on each item page the delivery estimate. Once the item ships, it usually takes 3-8 days to arrive; International items can take 5-12 days.
We are happy to do rush orders or expedited shipping for a small fee.
How much is shipping?
A: For domestic shipping we charge $8. All shipments are sent via FedEx. (We ship from NYC so pieces can take 1 day to 1 week in transit)
Do you ship internationally?
A: Yes! All shipments are made via USPS.
Europe and surrounding countries: Flat Rate $35.00 (1-2 weeks in transit)
Australia: Flat rate $38.00 (1-2 weeks in transit)
Canada: Flat rate $25.00 (1 week in transit)
Can I customize the designs?
A: Many items can be customized. If you just want to change a sash color, we can easily do that at no extra charge. if it is something more involved like adding a flower or changing the fabrication, we can discuss how the cost would change based on the changes.
Thea can also work with you on a totally customized item, all custom orders start at $150 and then are priced out depending on the nature of the design, just email us!
Can I return my item?
A: No, there are no returns, we make everything by hand and often pieces are made to order. As a small company we need to be able to plan our materials, labor and design comprehensively - we also take great care in each hand crafted piece. We are happy to answers as many questions you need before you order. We have also offered many detail shots on each product page.
For product inquiries please email email@example.com